It is important that the guards have dynamic social and personal skills. The custodian's work spans a diverse portfolio, sometimes having to be coordinated with regulatory authorities and other days having to deal directly with people who may be on the customer's property.

Security training online programs should ensure that security personnel fully understand the importance of social skills in resolving situations, which can be stressful and uncomfortable. Safety officer training should encourage positive communication as it benefits the customer, the company and safety personnel.

For security services, on-site training and face-to-face training are equally important. Safety officers need to know the basic training requirements and also obtain training manuals from the respective companies. 

On-site safety training is essential to learn how to handle specific situations as requested by customers. A good security company should understand the scope of work that its customers require and strive to train its security personnel accordingly.

After all, security guards must be trained not only taking into account the requirements of customers, but also the personal safety of guards. The Labor Statistics clearly states that trained security guards are better able to defend themselves and protect themselves from harm when compared to untrained people.

A professionally trained security officer will know how and when to use a weapon and how to proceed in certain situations. For example, in some situations only guards call the police rather than taking serious action.