A hosted call center is a customer service model in which a company outsources the handling of customer calls to third-party service providers. These service providers are typically contracted through an electronic commerce platform or an outsourcing firm.
Whether you call them a “call center on steroids”, “the next big thing” or simply an “effective way to manage customer interactions”, cloud hosted call center is quickly becoming one of the most popular customer service models on the market.
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Here’s a closer look at what sets these centers apart from traditional customer service lines:
-Hosted call centers are cost-effective. In fact, according to Forrester Research, some hosted call centers can actually be cheaper than traditional phone lines. Plus, they offer flexibility and scalability, making them perfect for companies with a large number of customers.
-Hosted call centers are accessible anywhere. Unlike phone lines that are typically tied to specific locations, hosted call centers can be accessed from any computer with an internet connection. This makes them ideal for businesses that need to reach customers across multiple platforms (such as online and mobile).
FHCs are similar to AHCCs, but they're more customizable. This means that you can choose which features you want to include and how you want them to work.